NWN · Product & Technology Leadership
Connect platform strategy with growth.
- Business context
- A $1B+ services organization pursuing AI-enabled platform and portfolio growth.
- Dean’s role
- Led product, engineering and technology strategy, connecting platform development with offer design and commercialization.
- Actions
- Architected the Experience Management Platform and advanced an AI-powered portfolio strategy alongside pricing discipline and commercial execution.
- Results
$300M+ in revenue growth contributed to through platform and portfolio transformation.
Expanded addressable market from $500B to more than $1T while improving margin discipline and reducing cost-to-serve.
Relevant when technology investment needs to translate into differentiated offers and commercial growth.
DXC Technology · Global Portfolio Leadership
Improve the economics of a $2B portfolio.
- Business context
- A global workplace portfolio requiring stronger automation, delivery performance and product execution.
- Dean’s role
- Led a 250-person global product and engineering organization supporting a $2B portfolio.
- Actions
- Built the Workplace Experience Platform with intelligent automation and AI, and applied agile product lifecycle management.
- Results
20–30% reduction in cost-to-serve through platform automation.
Improved resolution times by more than 25%. Product lifecycle changes increased margins approximately 10% and reduced time-to-market more than 25%.
Relevant when platform strategy, portfolio economics and delivery execution must improve together.
Pearson · Global Workplace Transformation
Modernize the workplace for 52,000+ employees.
- Business context
- A global education enterprise undertaking workplace and cloud transformation.
- Dean’s role
- Built Global Workplace Services from the ground up, leading a team of up to 120 across engineering, architecture, operations and delivery.
- Actions
- Led a Microsoft 365 and Teams workplace program and consolidated service desks to strengthen global service delivery.
- Results
35% cost savings from the Microsoft 365 and Teams workplace program.
The global cloud workplace program also delivered 15% cost avoidance. Service-desk consolidation improved efficiency, response times and first-call resolution.
Relevant when a global workforce needs a modern platform and a stronger service operating model.
Nortel · Business Building & Enterprise Leadership
Build a recurring-revenue services business.
- Business context
- Building and scaling technology services across communications, security, hosted services and business applications.
- Dean’s role
- Progressed through engineering and executive leadership to CTO and General Manager.
- Actions
- Built the Network Application Services business, alongside enterprise technology strategy and architecture responsibilities.
- Results
$50M+ Network Application Services business built and scaled.
Experience included global network operations across 275+ sites and a $23M capital budget.
Relevant when a technology organization needs to connect engineering capabilities with a scalable services business.